{"id":63,"date":"2025-10-06T13:54:56","date_gmt":"2025-10-06T06:54:56","guid":{"rendered":"https:\/\/new.w9wellness.com\/?page_id=63"},"modified":"2025-10-08T10:11:32","modified_gmt":"2025-10-08T03:11:32","slug":"refund-or-return","status":"publish","type":"page","link":"https:\/\/w9wellness.com\/en\/refund-or-return\/","title":{"rendered":"Refund and Cancellation Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"63\" class=\"elementor elementor-63\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f7eb30b e-flex e-con-boxed e-con e-parent\" data-id=\"2f7eb30b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-469932a3 elementor-widget elementor-widget-text-editor\" data-id=\"469932a3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h2 class=\"wp-block-heading\"><strong>Scope and definition<\/strong><\/h2>\n\n<ul class=\"wp-block-list\">\n<li>\u201cReschedule\u201d means changing the original service date\/time.<\/li>\n\n<li>\u201cCancellation of appointment\u201d means cancelling the service at that time without immediately booking a new appointment.<\/li>\n\n<li>\u201cNo-show\u201d means not receiving service without prior notice.<\/li>\n\n<li>\u201cPackage\/Program\u201d means a set of services as specified.<\/li>\n\n<li>\u201cVoucher\u201d is the right to redeem services\/discounts according to the conditions printed on the card.<\/li>\n\n<li>\u201cPromotion\/privilege\u201d means a discount or free gift from a marketing activity.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\"><strong>1) <\/strong><strong>Refund<\/strong><\/h3>\n\n<ul class=\"wp-block-list\">\n<li><strong>No refund<\/strong> For services that have already been received or have already been initiated<\/li>\n\n<li>Purchased packages\/programs <strong>Refunds are only available if the doctor clearly diagnoses that the service is not available.<\/strong> By showing a medical certificate<\/li>\n\n<li>Promotions\/Discounts\/Freebies\/Special Privileges from the campaign <strong>Non-refundable<\/strong><\/li>\n\n<li>Refund method: Refund to the original card or transfer to the payer&#039;s account only (no cash refunds)<\/li>\n\n<li>Refund period: within <strong>7\u201314 <\/strong><strong>Business days<\/strong> From the date of refund approval (depending on the card issuing bank)<\/li>\n\n<li>There may be <strong>Payment service provider\/exchange rate fees<\/strong> Which cannot be recovered<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\"><strong>2) <\/strong><strong>Postponement or cancellation of an appointment (<\/strong><strong>Rescheduling &amp; Cancellations)<\/strong><\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Notification of postponement\/cancellation <strong>in advance <\/strong><strong>\u2265<\/strong> <strong>24 <\/strong><strong>hour<\/strong>: No loss of rights\/No fees<\/li>\n\n<li>Advance notice <strong>&lt; 24 <\/strong><strong>hour (<\/strong><strong>Late cancel)<\/strong>: The center reserves the right. <strong>cut <\/strong><strong>1 <\/strong><strong>right<\/strong> In that package or charge <strong>fee <\/strong><strong>50%<\/strong> Service price (in case of single service)<\/li>\n\n<li><strong>No-show<\/strong>: The center reserves the right. <strong>cut <\/strong><strong>1 <\/strong><strong>Full rights<\/strong> Or collect <strong>100%<\/strong> Service price<\/li>\n\n<li>In case of force majeure\/medical emergency: Exceptions will be considered on a case-by-case basis with appropriate evidence.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\"><strong>3) <\/strong><strong>Transfer of service rights<\/strong><\/h3>\n\n<ul class=\"wp-block-list\">\n<li>You can transfer the package rights to others. <strong>By notifying the officials at least in advance <\/strong><strong>24 <\/strong><strong>hour<\/strong> With recipient information<\/li>\n\n<li>Transferred rights <strong>Must pass a suitability assessment by a doctor<\/strong> If it is a service that requires a medical indication<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\"><strong>4) <\/strong><strong>Packages and vouchers<\/strong><\/h3>\n\n<ul class=\"wp-block-list\">\n<li><strong>Cannot be exchanged\/converted to cash.<\/strong> In all cases<\/li>\n\n<li><strong>No refund<\/strong> Except in cases where there are medical contraindications according to Section 1<\/li>\n\n<li>Must be used internally <strong>Duration of rights<\/strong> As specified; when expired <strong>No extension and no refund<\/strong><\/li>\n\n<li>can <strong>Request to suspend rights (<\/strong><strong>Freeze)<\/strong> Can be done in case of pregnancy\/illness according to the doctor&#039;s discretion (attach documents) for a period not exceeding<br \/><strong>3\u20136 <\/strong><strong>month<\/strong> By package type<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\"><strong>5) <\/strong><strong>Payment terms and currency<\/strong><\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Payments made in different currencies\/different cards will be referred to <strong>Payment service provider exchange rates and fees<\/strong> On the date of the transaction<\/li>\n\n<li>Center <strong>Not responsible for rate\/fee differences<\/strong> From the bank\/card issuer<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\"><strong>6) <\/strong><strong>General requirements<\/strong><\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Consideration of all cases related to refund\/postpone\/cancel\/transfer of rights is as follows: <strong>Medical discretion and standards of the center<\/strong><\/li>\n\n<li>Center <strong>We reserve the right to amend this policy without prior notice.<\/strong> and shall be applicable to purchases\/appointments made after the announcement date.<\/li>\n\n<li>The dispute is under <strong>Thai law<\/strong> and considered in Thai courts<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\"><strong>7) <\/strong><strong>Contact<\/strong><\/h3>\n\n<p><strong>W9 Wellness Center (Rama 9 &amp; Ploenchit)<\/strong><\/p>\n\n<p><strong>Rama IX Hospital Branch<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>phone : <\/strong>092 993 6922<\/li>\n\n<li><strong>LINE OA: <\/strong><a href=\"https:\/\/line.me\/R\/ti\/p\/%40083phnuf\">@W9Wellness <\/a><\/li>\n<\/ul>\n\n<p><strong>Ploenchit Center branch<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Call 099 496 9626 \/ 082 479 6262<\/li>\n\n<li><strong>LINE OA: <\/strong><a href=\"https:\/\/lin.ee\/eLh8gWF\">@WPloenchit<\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Scope and Definitions 1) Refunds 2) Rescheduling &amp; Cancellations 3) Transfer of Service Rights 4) Packages and Vouchers 5) Payment Terms and Currency 6) General Terms 7) Contact W9 Wellness Center (Rama 9 &amp; Ploenchit) Rama 9 Hospital Branch Ploenchit Center Branch<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-63","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u0e19\u0e42\u0e22\u0e1a\u0e32\u0e22\u0e01\u0e32\u0e23\u0e04\u0e37\u0e19\u0e40\u0e07\u0e34\u0e19\u0e41\u0e25\u0e30\u0e01\u0e32\u0e23\u0e22\u0e01\u0e40\u0e25\u0e34\u0e01\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23 - W9wellness<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/w9wellness.com\/en\/refund-or-return\/\" \/>\n<meta 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