Refund and Cancellation Policy

Scope and definition

“Reschedule” means changing the original service date/time.
“Cancellation of appointment” means cancelling the service at that time without immediately booking a new appointment.
“No-show” means not receiving service without prior notice.
“Package/Program” means a set of services as specified.
“Voucher” is the right to redeem services/discounts according to the conditions printed on the card.
“Promotion/privilege” means a discount or free gift from a marketing activity.

No refund For services that have already been received or have already been initiated
Purchased packages/programs Refunds are only available if the doctor clearly diagnoses that the service is not available. By showing a medical certificate
Promotions/Discounts/Freebies/Special Privileges from the campaign Non-refundable
Refund method: Refund to the original card or transfer to the payer's account only (no cash refunds)
Refund period: within 7–14 Business days From the date of refund approval (depending on the card issuing bank)
There may be Payment service provider/exchange rate fees Which cannot be recovered

Notification of postponement/cancellation in advance ≥ 24 hour: No loss of rights/No fees
Advance notice < 24 hour (Late cancel): The center reserves the right. cut 1 right In that package or charge fee 50% Service price (in case of single service)
No-show: The center reserves the right. cut 1 Full rights Or collect 100% Service price
In case of force majeure/medical emergency: Exceptions will be considered on a case-by-case basis with appropriate evidence.

You can transfer the package rights to others. By notifying the officials at least in advance 24 hour With recipient information
Transferred rights Must pass a suitability assessment by a doctor If it is a service that requires a medical indication

Cannot be exchanged/converted to cash. In all cases
No refund Except in cases where there are medical contraindications according to Section 1
Must be used internally Duration of rights As specified; when expired No extension and no refund
can Request to suspend rights (Freeze) Can be done in case of pregnancy/illness according to the doctor's discretion (attach documents) for a period not exceeding
3–6 month By package type

Payments made in different currencies/different cards will be referred to Payment service provider exchange rates and fees On the date of the transaction
Center Not responsible for rate/fee differences From the bank/card issuer

Consideration of all cases related to refund/postpone/cancel/transfer of rights is as follows: Medical discretion and standards of the center
Center We reserve the right to amend this policy without prior notice. and shall be applicable to purchases/appointments made after the announcement date.
The dispute is under Thai law and considered in Thai courts

W9 Wellness Center (Rama 9 & Ploenchit)

Rama IX Hospital Branch

Ploenchit Center branch